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Defence Beth Wairimu Kang'ethe
Description:
CAREER OBJECTIVETo quickly learn in any field of expertise. Dedicated and goal-oriented professional seeking a challenging role in customer service support or call centre operations where I can utilize my acquired skills in educating and assisting clients, coupled with my experience in sales and marketing. I aim to contribute positively to the organization's success by leveraging my knowledge and expertise in managing client relationships and improving operational efficiency.PROFESSIONAL EXPERIENCEQuest Holdings Limited - Credit advisorEducating clients on loan terms and conditions to assist them in making informed decisions about their loans.Assisting clients with managing their credit scores by providing recommendations on improving their credit reports.Determining client eligibility for loans based on current income, assets, and other relevant factors.Requiring and ensuring the settlement of designated problematic accounts.Retrieving and contributing to the profit-and-loss statement by meeting specified targets from designated accounts.Overseeing customer relationships in cases where turnaround strategies have been implemented, ensuring the resolution of accounts and effectively managing the bank's exposure to credit risk.Compiling and submitting problem account reports on a regular basis as needed.Sales and Marketing ExperienceOnline Shop Owner - Curtains and Kitchenware 3 years of experienceManaged online sales and marketing activities.Handled customer inquiries and ensured high levels of customer satisfaction.Implemented marketing strategies to drive sales and increase brand visibility.Internship and Mentorship GetsalesbotCurrently undergoing internship and mentorship with Getsalesbot, specializing in chatbot technologies.INTERN-Kenya Police under Pangani Police StationAssisted in investigating crimes, maintaining police records, and filing reports.Mapped crime hotspots and advised residents on safety measures.Comforted victims and recorded statements during investigations.EDUCATIONDegree in Criminology (2015-2019) Kibabii University. Second Class- Lower Division.Kenya Certificate Secondary Education (K.C.S.E) (2011-2014) Kingwede Secondary School ( B- )Additional Certification:Certificate in Customer Service Support/Call Center/Teleservice OperationAlison (Online Certification)SUMMARY OF SKILLS AND COMPETENCIESAnalytical and detail-oriented with a strong ability to understand customer needs.Excellent communication and interpersonal skills for effective client interactions.Proficient in managing customer relationships and improving operational processes.Knowledgeable in the criminal justice system and modern-day security issues.HOBBIESReading motivational materialsSocializingTravelling especially hikingREFEREESEvans OrutaLecturer, Kibabii UniversityCell: +25472XXXXXXEmail: XXXX@mmust.ac.keSamuel WafulaTeam Leader, Quest Holdings LimitedCell: +25471XXXXXX
Category:
Services
Posted:
May 2 on BarefootStudent
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